Commercial Refund & Billing Policy

Transaction Protocol v4.2

1. Credit Utilization Framework

Our billing architecture operates on a pre-paid credit model. Credits are deducted upon the system issuing the transmission command to the paired Android Gateway Node. We do not guarantee delivery where destination carrier filters or target hardware failures occur.

2. Refund Eligibility Matrix

Event Type	Eligibility	Action
Unused Balance (Fixed)	Eligible	Full refund within 7 days of purchase.
Used Credits (Sent)	Ineligible	Final Sale. No exceptions.
Platform System Failure	Automatic	Instant credit reconciliation.

3. Chargeback Mitigation

Initiating a credit card chargeback without prior engagement with our billing arbitration team will result in permanent UI/API lockout and blacklisting of the associated hardware MAC addresses from our global node network.

4. Credit Expiration

Credits purchased via Enterprise tiers are valid for 24 months from the date of issuance. Non-commercial or "Free" credits may have shorter expiration windows as defined in specific promotional appendices.

5. Disputes & Arbitration

All billing discrepancies must be reported within 72 hours of the transaction timestamp via the secure support ticket system.